Here is a list of our commonly asked questions:
Do you ship international?
Yes, our cart is currently set up for shipping to Canada, USA and the UK. If you live in any other country please contact us for a shipping quote.
Do I pay sales tax ?
In Canada, yes, you will be charged tax based on the shipping destination. All other destinations, you will not be charged tax on your order with us.
What are my payment choices?
During the checkout process, you may choose to pay by credit card, paypal, layaway or money order.
How much will shipping be?
We ship most orders by Canada Post and the cost of shipping is based on the destination. Our shopping cart is integrated with Canada Post to give give you real time shipping calculations, but sometimes we are able to ship for less. Any overages in shipping will be refunded, you will never pay more than the actual cost.
Do you offer local pick up for Toronto?
Yes, during the checkout process just select local pick up for the shipping option and you will not be charged for shipping. Once your order is ready we will notify you by email to schedule a pick up time.
What is the return policy?
We have a strict no return policy. It is our priority to ensure that our products are never in contact with other birds.
How does the layaway plan work?
Click here for more info: Layaway
When will I receive my order?
We will do our best to ship your order in a timely manner, all toys are made to order. During sales please allow additional time to process the order. We can get quite busy during that time. You may contact us at anytime to check on the status of your order or by signing into your account and accessing the order status link at the top of any our webpages.
Should I sign up for an account?
Signing up for an account has many benefits, here are a few of the great things you can do:
- Check-out faster
- Save multiple shipping addresses
- Access your order history
- Track your order
- Save items to your wishlist
Do you have a newsletter subscription?
Yes we do, on every webpage there is a link to sign up for our newsletter. Just fill in your name and email address and your done. We promise not to bombard you with zillion emails, you will receive them once or twice per month. We have special sales from time to time that are only available to our newsletter subscribers.
Do you have another question that was not answered here? Just fill out the form on the Contact Us page to submit your question.